Practice Information

Please ring 02 6836 5500 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority.

Longer consultations are available on request; please ask when booking an appointment if you require a longer consultation.

If you or a family member requires an interpreter we can organise this for you. If you or a family member requires an indigenous representative we can organise this for you.

It is important to notify reception of your arrival to avoid long waiting times. You will also need to present your Medicare card at every visit.

Short consultations are for 5 minutes.

Standard Consultations for 15 minutes (no more than 2 issues)

Longer consultations are provided on request

Home visits will be made at the Doctor’s discretion for regular patients of the whose condition prevents them from attending the centre by prior appointment (Within town limits only).

During our busier periods we have scheduled emergency appointments that are held over until the day. These appointments are released at 9am every morning. Although staff endeavour to provide patients with their usual GP, on occasion this may not be possible.

There are times when patients require urgent access to a GP. Our practice has a system in place to anticipate such needs.  The schedule incorporates set aside emergency appointments that are released at 9am every day. Patients are encouraged to call at that time to access these appointments.

Doctors from this practice in partnership with doctors from the Cobar Hospital provide 24-hour care for all patients on a roster system. Outside our hours of operation, you can contact either 000 for emergencies or The Cobar Hospital on 02 6830 2111 for medical treatment. For 24-hour medical advice phone Health Direct 1800 022 222

Patients may request to speak to their doctor by telephone; however our practice policy is that the doctor is not interrupted from consultation for non-urgent matters. The reception staff will ensure your message is given to the doctor to return your call at a convenient time

If you have a problem relating to the standards of this practice, we would like to hear about it. Please feel free to talk to your doctor or practice manager if you have a problem. You may prefer to send us a letter to express your concerns, suggestions or complaints.  All feedback is taken seriously. However, if you wish to take the matter further and feel that you need to discuss it outside of the surgery you can contact:

Health Care Complaints Commission
Level 13 323 Castlereagh St, Sydney, 2000.

Cobar Primary Health provides Bulkbilled GP consultations for those who hold a current Medicare card. Fees for non-Medicare patients are outlined in our practice information & payment is expected on the day. Please be aware there may be out of pocket costs for some services eg: fiberglass casts, drug & alcohol tests. Employment and other medicals such as commercial RTA medicals are privately billed.

To obtain a repeat prescription you are required to make a SCRIPT ONLY consultation with a doctor.

Patients need to be able to request their preferred GP when making an appointment or attending our practice, and as a result, reception staff make every effort to ensure that patients have the opportunity to request their preferred GP and accommodate this in the appointment schedule.

This principle also applies to our practice nurses and/or visiting allied health professionals as part of the practice team. These areas are extremely important for continuity of patient care.  If patients are unable to obtain an appointment with the GP of their choice they will be advised of the availability of other GPs at this time.

Our practice is committed to preventative care. We may contact you by phone from time to time offering you preventative health service appropriate to your care. We may issue you with a recall SMS or letter from time to time to ensure you attend follow up appointments, receive immunisations on time or to receive test results. Please let staff know if you do not wish to be contacted in regard to these recalls.  Patients are notified by phone and/or mail to make an appointment for any abnormal results received

You may be referred to a specialist service by our GP’s and may incur out of pocket expenses. Please ask if this is the case when you make your specialist appointment.

Your personal health information is safeguarded and stored securely. Confidentiality is respected at all times. Your medical records are confidential documents. It is the policy of this practice to maintain security of this information at all times and to ensure no unauthorised people have access to your information. A copy of our Privacy Policy is available upon request.